Frequent Questions and Answers

Frequent Questions and Answers

ॐ Om Stuff

Frequent questions and answers are updated often in regards to ordering, spiritually inspired products, payments, and maintaining Om Stuff crystal and gemstone jewelry. Information about your account as well as shipping and product returns. If you do not find an answer to your question, contact us.

ॐ Products

How Do I Clean Om Stuff Jewelry?

We recommend you use a soft brush, warm water and mild soap to clean your jewelry. Maintain the shine by polishing the jewelry with a  soft cloth.

What Is The Meaning of OM?

OM ( ॐ ) is the prime mantra of the higher Self, it is also known as the source of creation or the vibrational frequency of the physical reality.  When we chant the OM mantra out loud, we create a vibrational frequency of 432HZ.

More information on the meaning of  ॐ OM
can be found here.

A Product I Want is Out of Stock

Products which are out of stock are re-stocked within 1 to 2 weeks, If a product is not re-stocked we will replace it with s similar product.

What Is The Jewelry Metal Content?

Our jewelry is made of precious metal, solid silver, solid gold,  solid 925 Sterling Silver and Platinum.

Also, our jewelry can be plated with gold, silver, rhodium, or a mixture of both. Further details of each items materials or precious metal can be found in the product description.

Is There A Warranty On The Products?

Yes, there is a 30-day warranty from the date of purchase and all products are eligible for a full refund or exchange.

Please refer to our Shipping & Returns for more information.

How Do I Get Notified of New Products?

You can get notified of new products each week by subscribing to our newsletter or by following Om Stuff on our social channels.

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I Have Questions About A Product?

If you have questions about a product, please contact us with any question you have and one of our staff will be able to help you.

ॐ Ordering / Account

Is The Checkout Secure?

We implement industry standard 256 bit SSL encryption for all data transferred between you and Om Stuff (https://www.omstuff.com ).

When transferring sensitive data, ensure the browser displays to show your connection is secure over both desktop/mobile.

Secured By GeoTrust Inc ( Click To Verify )

How Do I Order Gift Cards?

Gift Cards are a wonderful way to show gratitude to someone special or celebrate a memorable occasion. Om Stuff  Gift Cards can be purchased here.

Gift Cards are sold in the value of $25, $50, $75, $100 or $250 and do not expire. Gift Cards can be used for taxes, shipping and are delivered within 24 hours.

How Do I Use A Coupon Code?

If you have a Coupon Code, simply enter it in the Coupon Code box during the checkout process. If the coupon code does not work, or it does not apply the proper discount, contact us and we will issue you a new coupon code.

We offer special discounts or promotions through unique codes on our social media channels, our newsletter and partner sites.

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Where Do I Find My Order History?

Your order history can be viewed by clicking on My Account – When you are logged in click on Orders to see your order history.

How Do I Cancel My Order?

You can cancel your order if the order status is On-Hold or Processing. Once your order status is Completed you will need to contact us to cancel the order.  If your order has already shipped we will need to setup a return for you.

*Instructions To Cancel Your Order

+ Login, go to My Account

+ Click on Orders

+ Click Cancel Order

Contact Us if you need more information or to cancel your order.

What Payment Methods Are Available?

We accept the following payment methods. Visa, Mastercard, American Express, Discover and Apple Pay processed using Stripe Payments.

 

SaveSave

Can I Pay with C.O.D?

Currently, we do not offer Pay with C.O.D ( Cash On Delivery ) for orders, however, in the future, we may consider C.O.D as a purchasing option.

ॐ Shipping & Returns

What Are The Shipping Rates?

Shipping rates are determined by weight, size and destination. To determine the shipping rate for a specific product, add the item to cart and enter the delivery postal code in the Shipping Estimator tool.

How Long To Receive My Order?

Depending on your location will determine the amount of time an order takes to arrive. Customs clearance may delay shipping times in some cases.  Below is an example of approximate shipping times.

Canada 3 – 5 Business Days.

The United States  5 – 10 Business Days.

International 15 – 20 Business Days.

*Excluding Weekends & Holidays.

My Shipment is Damaged

If your order is damaged during the shipping process, contact us for an exchange or a refund. We will help you with a replacement or a refund on the damaged item.

My Tracking Number is Not Working

If the tracking number for your order is not working, allow up to 24 hours for the tracking number to the show tracking information from Canada Post.

What Is The Return Policy?

If you would like to return a product(s), you have 30 days for a full refund or exchange. Simply contact us and we will help you with your return.

 

Refer to our Shipping & Returns for more information on returns.

What if My Order is Incorrect?

If your order is received and it is not correct or you find the item is not as described. Contact us and we will help you with an exchange or refund.

Monday-Friday: 9.00 a.m. – 6.00 p.m.

Saturday: 12.00 p.m. – 6.00 p.m.

Sunday: Closed.

When Will My Order Be Shipped?

Orders are shipped within 1 – 3 business days in secure packaging once your order and payment method are confirmed, if we have not shipped your order within 3 days, please contact us.

 

All orders are shipped by Canada Post.

*Shipping times Excludes Holidays & Weekends.


Om Stuff Frequent Questions & Answers

"To meditate is to listen with a receptive heart."
~ Buddha